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Carroll Plumbing and Heating installed my new gas water heater. Their technicians did a great job. They are professional, courteous, knowledgeable and respectful of me and my family. Dave and Zach installed a gas water heater. Dave made sure he answered all my questions and I know how the new water heater works with my Aqua Therm stove. It has been a pleasure working with several professionals at Carroll Plumbing and Heating.
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I have used Carroll Plumbing 3 times (2 emergencies and 1 routine maintenance) and every time they were notified they responded and helped me in an emergency. They are great. If you live in an older home, you will have plumbing problems at some point, so it is important to rely on a good plumber to solve the problem and explain it clearly. They are the only Richmond people I would use.
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Our water heater broke down and we were able to make an estimate in the morning and replace the heater in the afternoon. They are professional, friendly and easy to do business with. highly recommended!
I have used Carroll Plumbing several times and they have always been excellent. Today is no exception. In an emergency, they were able to work for us on time. Problem solved quickly. Thank you for your fast and efficient service!
We used Carroll Plumbing after seeing some positive reviews on the NextDoor app. A really great team. From the management who help with troubleshooting, Albert who specializes in plumbing, to Dustin, Phillip and Jamaine. Our 1940’s bungalow seems to have a full staff to help you with the old house. The planners are also always nice and responsive. Experienced staff, consistent service quality!
I have used Carroll for everything from installing a ducted microsplit air conditioning system to repairing an old hot water boiler heating system and have found them to be perfect for any job. They are 100% transparent when it comes to invoicing, and if a job takes less time than planned, the final bill reflects the time spent on the job, not an estimate. Just great people.
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By far the best in Richmond. I am a landlord and whenever I have a problem they are quick to respond, have been for over 10 years and I am delighted to have such a great and important community service provider. Go on! Thank you Carol.
Carroll Plumbing & Heating helped me out in a pinch. When my home warranty company couldn’t send a plumber right away, I called for help. My hot water tank in the attic has broken and I have water leaking from the ceiling. I had a real emergency and they came within 30 minutes. Once the technicians got to my attic they shut off the gas to the tank and the water. Then they drained the water. Due to the limited space in my attic, the job was challenging. They are very professional and knowledgeable. They also wear their own masks. I would recommend them to others. I give them an “A” bonus. Thanks Carol for them.
Keith installed a new kitchen sink today. Arrived on time, very professional and pleasant, A+ for work. Couldn’t have done better and the price is very reasonable.
I called them a few weeks ago regarding issues with a newly purchased investment property (sink and shower not running, water heater not working). Unfortunately the problem with the sink was more extensive than we thought but I appreciate him taking the trouble to let me know in advance. They have very flexible schedules as we have a few other things to deal with while contractors are moving cabinets etc. TJ. They mostly come and go without a trace which is great and I think the price is reasonable. Overall I am happy with them and plan to use them again for my investment and primary residence.
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I have used Carroll’s in two families for about 25 years. They come quickly and are always satisfied with their work and service. highly recommended! M Bolton
Called on holiday weekend due to sewer leak. They suggested that the price would be high and offered to temporarily withdraw the water. We saved money and gained respect for their honesty. After that, repairs were quickly completed. Get service and excellence.
Robert and Mike are great. He arrived on time and went straight to work. I had another question and they took the time to explain what I needed. I have more orders and plan to request them specifically.
I have been a customer of Carroll Plumbing and Heating for over 30 years and wouldn’t go anywhere else.
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I will never call anyone again! They are very nice, super fast and very effective! ! ! Everyone from receptionists to dispatchers and technicians. The manager even checked in with us! I can’t say enough good things about this company! ! Thank you very much! !
The guys at Carroll are fast, professional, patient and smart. They diagnosed my problem, replaced the part and were in and out within an hour. This is my first time using Carroll and I can guarantee there will be a second if needed.
Great work and craftsmanship. We have an urgent problem that requires replacing the gas line. They were spot on, courteous and professional. We never needed to have any heating or hot water. I will be coming back to this place for all my heating and plumbing needs. Dustin is a great plumber and Bruce runs a small business with a strong focus on customer satisfaction.
Great service! I called them late Monday and they were at my house the following Tuesday morning. I have always had great experiences with Carol. I highly recommend them!
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I called this morning because the heat pump wouldn’t start, they accommodated me with a busy schedule, the service was great, the technicians were knowledgeable and friendly, I will definitely be using them in the future for some plumbing needs, highly recommend
Had a really bad experience with another plumbing company in Richmond and had trouble contacting their “manager”. My roommate found Carol online and I called to make an appointment. The receptionist who answered the phone was very nice and seemed to know exactly who to send me to for help in an emergency instead of telling me to call the multi-department labels. A nice guy named Bruce helped me identify the problem, helped me with the repairs and how our old heating system worked and thought of a creative solution that saved over $500 on the total bill and provided an honest invoice with the labor requirements and parts used – all on the same day. They can be a bit pricey but I am impressed with their speed, customer service and attention to detail on outdated foundation radiators. I have never worked with any other home service company that is willing to offer new innovative solutions to often costly repairs. Keep up the good work!
Carroll Plumbing & Heating has the best customer service and response time I have ever had. I would highly recommend them! ! !
I called this company due to an emergency. My pipe burst, I have no heat or hot water, it’s 14 degrees outside. Bruce was very helpful, kind and quick to resolve issues. They came out quickly, gave a reasonable estimate and waited until they were sure the problem was fixed. Dave and the other gentlemen helping him were very helpful. I will definitely use this company in the future and recommend them to anyone with heating and plumbing needs! They are very knowledgeable, have excellent customer service and are very helpful when I need them. A+ work!
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My wife and I have been using Carroll Plumbing-Heating-Cooling for various home plumbing (water and propane) “jobs” for about 4 years. Before we describe our latest experiences, we would like to share a summary of all the projects they have completed. Our first experience with Carroll Plumbing-Heating-Cooling was during the complete renovation of our kitchen and laundry room. It was a complex project and we had to relocate all the plumbing because we completely changed the layout of the space. We have always been impressed with their professionalism, attention to detail and above all daily communication regarding progress/concerns and updates on timelines of relevant parts of the upcoming project. We later decided to upgrade our regular electric water heater to a Rinnai On Demand propane water heater (including installing the necessary propane gas lines/connections, necessary valves). We asked several suppliers for advice and we are satisfied